david lund

By someone’s estimate there are roughly one million hotels in the world. I take it that number includes all the different kinds of hotels from small inns and hostels all the way up to your full-service multi-outlet mega hotel operations. For simple math I am going to estimate that half of this number of hotels fall into the small…

In the hotel business if you want to get ahead you better be ready to move. It’s the way in which you can multiply your opportunities and increase your chance for greater personal prosperity. That’s the way it was explained to me many years ago and it has certainly been my…

“My Story is not a story,” explained Mr. D, “It’s what really happened to me and it has had a profound impact on my life.
“I call it a story because it’s been told many times. For me it was the beginning of service leadership. It’s what I call “serving first” and coincidentally it’s your first lesson, Oliver.”

“All children, except one, grow up.” ~ Peter Pan

In the hotel business we don’t want to grow up either. That’s why so many people find our business so exciting and interesting and that’s why they stick around and work crazy days and super long weeks. Why else would anyone…

The next morning, I arrived at the hotel a bit earlier than the previous two days. I walked the lobby, the back spaces and stopped by the cafeteria, aptly named The Odin.

In this interview you will learn the following:

• Why we need all leaders to contribute to the financial health of the hotel?
• How we can drive financial performance with leadership?
• What’s the role of the General Manager and Owner with financial leadership?
• How to get your…